Payment Policy

At Truegrade (a brand of Kllydsa Lifestyle Private Limited), we aim to make your checkout experience as simple and secure as possible. This Payment Policy outlines the payment methods we accept, how your transaction is processed, and what to do if you encounter any payment-related issues.

 

1. Payment Methods Accepted

Truegrade accepts orders through the following payment methods:

Prepaid (Online Payment)

•       Debit Cards: Visa, Mastercard, American Express

•       Credit Cards: Visa, Mastercard, American Express

•       Digital Wallets (as available at checkout)

•       UPI (as available at checkout)

•       Net Banking (as available at checkout)

 

2. Card Payment Details

When paying by debit or credit card, you will be asked to provide the following information:

Visa & Mastercard:

•       16-digit card number

•       Card expiry date (MM/YY)

•       3-digit CVV number (located on the back of your card)

American Express:

•       15-digit card number

•       4-digit security code (located on the front of your card)

Security Note: Truegrade does not store your card details at any point. All card transactions are processed securely through our payment service provider. Please ensure you are on our official website (www.thetruegrade.com) before entering any payment information.

 

3. Payment Service Provider

Truegrade currently processes payments through a third-party payment service provider. During checkout, you may be redirected to the payment provider's secure platform to complete your transaction. This platform is not under the direct control of Truegrade.

 

4. Payment Confirmation

Upon successful payment, you will receive an order confirmation via email and/or WhatsApp to the contact details registered at checkout. Please retain this confirmation for your records.

If you do not receive a confirmation within 30 minutes of completing your payment, please check your spam or junk folder before contacting us.

 

5. Amount Deducted But No Confirmation Received

If an amount has been deducted from your account but you have not received an order confirmation from Truegrade, please contact our customer support team with the following details:

•       Transaction Reference Number

•       Registered email address and phone number used to place the order

•       Date and time of the transaction

•       Screenshot of the deduction from your bank or wallet statement (if available)

Email: info@thetruegrade.com

Phone / WhatsApp: +91 8448667957

Our team will investigate and resolve the issue within 48 hours. In most cases, such deductions are either reversed automatically by your bank within 5 to 7 working days, or an order is confirmed upon verification.

 

6. Failed Transactions

If a payment fails at checkout, please ensure the following before retrying:

•       Your card details have been entered correctly.

•       Your card has sufficient funds or credit available.

•       Your bank has not blocked the transaction due to a security flag — in such cases, contact your bank directly.

•       Your internet connection is stable.

If the issue persists after retrying, please contact us at info@thetruegrade.com or +91 8448667957 and we will assist you in completing your order.

 

7. Refunds

Refunds, where applicable, will be credited to the original payment method used at the time of purchase. Please refer to our Return & Refund Policy on www.thetruegrade.com for full details on refund eligibility and timelines.

Refund timelines vary by payment method:

•       Credit / Debit Card: 5 to 7 working days after initiation.

•       UPI / Wallet: 1 to 3 working days after initiation.

•       Net Banking: 5 to 7 working days after initiation.

Refund timelines are dependent on your bank or payment provider and are outside the direct control of Truegrade once initiated.

 

8. Contact Us for Payment Queries

For any payment-related questions or concerns, please reach out to us:

Email: info@thetruegrade.com

Phone / WhatsApp: +91 8448667957

Website: www.thetruegrade.com

We aim to respond to all payment queries within 48 hours on business days.

 

Note: Truegrade reserves the right to amend this Payment Policy at any time. The version published on www.thetruegrade.com at the time of your purchase will apply to your order.